Privacy Policy

Effective Date: July 2025

At Battery Specialist (“we”, “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us online or in-store.

By using our website or services, you agree to the practices described below.

1. Our Commitment

We are committed to protecting your personal information and handling it in a responsible and transparent manner. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. What We Collect

We collect personal information to help us fulfill your orders, improve service, and communicate with you:

Contact Information: Name, email, phone number, shipping/billing address
Account Details: Login info, order history
Payment Info: Credit card or payment data (handled securely through third-party processors)
Usage Data: IP address, browser type, device, and site interactions
Service Inquiries: Messages, service requests, or warranty info
Marketing Preferences: If you opt in, we may send promotional emails

3. How We Use Your Information

To process orders and payments
To provide customer support
To manage accounts and deliver updates or invoices
To provide service and warranty support
To improve our website and user experience
To send marketing updates (with your consent)
To comply with applicable laws

4. Consent

By submitting your personal information, you consent to its collection, use, and disclosure as outlined. You can withdraw your consent at any time, subject to legal or contractual obligations.

5. How We Share Your Information

We may share your data with:

Trusted third-party providers for shipping, payment processing, and IT support
Legal authorities when required by law
Our internal team for service and customer care purposes

We do not sell or rent your personal information.

6. Storage and Security

Your data is stored securely on servers located in Canada or the United States. We use appropriate safeguards such as encryption, secure servers, and access controls to protect your data.

7. Your Rights

You may request to:

Access your personal data
Update or correct your information
Unsubscribe from marketing emails
Request deletion of your data (where applicable)

To make a request, email us at: info@batteryspecialist.ca

8. Cookies and Analytics

We use cookies and tools like Google Analytics to better understand how users interact with our site. These tools help us improve your experience. You can manage or disable cookies in your browser settings.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies independently.

10. Data Retention

We retain personal data only as long as necessary to fulfill business, legal, or tax requirements.

11. Children’s Privacy

Our site and services are not directed at children under 16. We do not knowingly collect data from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top will reflect the most recent version. Continued use of the website indicates your acceptance of any changes.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Battery Specialist
3103 Mainway, Burlington, Ontario L7M-1A1

Email: info@batteryspecialist.ca